Project:

CUSCAL wants to provide consistent, easily accessible training to credit unions around Australia. The training is to be made available on request via diskette but is required to be made available over the Internet, but only to password identified entities -- an Extranet, in other words. CUSCAL took advantage of The Learning Group's Learning.clip technology to keep costs down. A Learning.clip was customised to CUSCAL's needs and will be used for all future training modules.

Specific Projects:

1. Consumer Credit Code.
2. EFT Code.
3. FTR

Our Brief:

• provide mixed media training - not all parts of the legislative training modules are computerised. As a result, we were required to produce training that enables the trainee to 'use the system' by looking up information in manuals, etc. In this way, employees learn how to use the entire information system -- just as they will need to do in 'real life'.
  
• rigorous Assessment - compliance is an area of law that the government is very serious about. The penalties for infractions are severe, so the assessments are made to suit. Employees work through a set of randomised questions from a large pool of questions.
  
• create a Learning.clip template which will allow easy input of content for future modules - the template was carefully designed to allow for this. New training modules have been quick to develop.

Interesting Bits:

• Tom & Sarah Piper - a couple of characters in the training who have taken on a life of their own. When we looked at doing a "Fraud" module with CUSCAL, we asked about using Tom & Sarah again and we were told that we couldn't because "They would not be involved in that sort of thing!". We may have to invent Greasy Uncle Bob, Tom's long lost relative, recently released from the Big House.
  
• future Proof Development - the CUSCAL template forms the basis for all modules for CUSCAL. We needed to ensure that everything created in the template was not only appropriate for one module, but also expandable - for all future modules.